Jili Games Terms & Conditions — Please Read Before Use

01General Terms & Applicability

These Terms and Conditions apply to all services on the Jili Games platform — including the website, mobile app, and all associated channels. By registering on Jili Games for the first time, you are considered to have read and accepted these Terms.

Jili Games reserves the right to modify any part of these Terms and Conditions at any time and for any reason. When changes take effect, a notice will be posted on the website and members will be notified. Continued use of the platform after any changes constitutes acceptance of the updated terms.

• The Bengali version of these Terms and Conditions is the authoritative text — in the event of any conflict, the Bengali version will take precedence.
• Jili Games is an entertainment platform — it should not be used as a source of financial advice or investment.
• If any part of these Terms and Conditions is found to be invalid or unenforceable, the remaining sections will continue to apply.

02Account Registration & Verification

To create an account on Jili Games, you must provide accurate and complete information. Your name, date of birth, address, and contact details must all be truthful. Providing false or fabricated information may result in your account being suspended at any time.

Each person may register only one account. If multiple accounts are found under the same name or from the same device, all accounts may be closed and balances forfeited.

• The email address and phone number provided during registration must remain active.
• Keeping your password confidential is your own responsibility.
• Sharing your account with third parties is strictly prohibited.
• Before making your first withdrawal, you must verify your identity using a national ID or passport.
• If additional documents are requested for verification, they must be submitted within the specified timeframe.

03Betting Rules & Settlement

This section outlines the rules governing how bets are placed and settled on Jili Games. All bets are considered final once confirmed — a bet cannot be cancelled after it is placed, though a cash out option may be available.

Bet outcomes are determined based on the official result of the relevant sport. If a settlement occurs due to a technical error or incorrect odds, jili games reserves the right to void or review the affected bet.

• Any pre-match bet placed after the match has already started may be voided.
• Jili Games reserves the right to void any bet placed at an obviously incorrect odds.
• If a match in an accumulator bet is cancelled, that leg is removed and the remaining selections are settled as usual.
• Any bets placed before a live betting disconnection remain valid.
• The minimum bet amount is ৳50, and the maximum varies by market.

04Deposit & Withdrawal Policy

Deposits and withdrawals on jili games are fully secure and fast. Transactions are supported via bKash, Nagad, Rocket, and bank transfer. All payment accounts must be registered in your own name — using someone else's number is not permitted.

Withdrawal requests are typically processed within 3 to 15 minutes. However, first-time withdrawals or large amounts may require additional verification. Withdrawals may be temporarily placed on hold during the verification process.

• Minimum deposit: ৳200. Minimum withdrawal: ৳500.
• The maximum daily withdrawal limit varies according to your VIP level.
• Wagering requirements must be met before bonus funds can be withdrawn.
• We reserve the right to investigate any suspicious transactions as part of our anti-money laundering measures.
• No payment charges apply to deposits. Withdrawals may incur a small fee depending on your bank.

05Bonus & Promotion Terms

All bonuses and promotions on jili games come with their own terms. The general rule is that bonus funds cannot be withdrawn until a specified wagering amount has been met — this is known as the wagering requirement.

For example, if you receive a ৳1,000 bonus with a 10x wagering requirement, you must place ৳10,000 in bets before that bonus can be withdrawn. The exact terms are listed on each bonus offer page or in the promotions section.

• Bonuses must be claimed within the specified time frame — expired bonuses will be cancelled automatically.
• Each promotion can only be claimed once.
• Bonus use may be restricted to specific games or markets.
• Jili Games reserves the right to forfeit bonuses on any account suspected of fraudulent activity.
• The welcome bonus is available to new members only and can be claimed once.

06Prohibited Activities & Fraud

To operate Jili Games as a fair and honest platform, certain activities are strictly prohibited. These rules exist to protect all members — one person's dishonest action can harm others.

Jili games uses advanced technology to detect such activity. Anyone found to be involved in prohibited conduct will have their account permanently closed and all balances forfeited.

• Opening multiple accounts under the same person's name.
• Using betting software, bots, or any automated system.
• Knowingly exploiting any technical glitch or system error for personal gain.
• Depositing funds obtained through money laundering or illegal sources.
• Using another person's account or selling your account.
• Placing bets using match fixing or insider information.

07Account Suspension & Closure Policy

Jili games reserves the right to temporarily suspend or permanently close any account when necessary. This typically occurs due to rule violations, security concerns, or legal requirements.

A suspended account cannot be logged into. In this situation, contacting the support team will allow you to find out the reason and be guided toward a resolution. If your account has been closed due to a rule violation, whether your remaining balance is refunded will depend on the nature of the violation.

• To close your account voluntarily, please submit a request to the support team.
• You may submit a withdrawal request before your account is closed.
• Your balance may be temporarily frozen while suspicious activity is under investigation.

08Privacy & Data Protection

Jili games is fully committed to protecting your personal information. Details provided at registration are used solely for account management, payment verification, and legal compliance. Your data is never sold to third parties.

All data is secured with SSL 256-bit encryption. Payment details are never stored on jili games servers — they are sent directly to the payment gateway. Visit our Privacy Policy page for more information.

• Use a strong password to keep your account secure.
• Keep two-factor authentication (2FA) enabled.
• If you notice any suspicious activity, report it to support immediately.

09Responsible Betting Policy

Jili Games believes that betting is a form of entertainment — not a reliable source of income. We encourage members to set their own limits and maintain healthy betting habits.

The platform offers a number of protective tools that any member can use. There is no penalty for using them — in fact, doing so is recognized as responsible behaviour.

• Daily, weekly, and monthly deposit limits can be set at your discretion.
• You may take a temporary break from your account for a set period (cooling-off period).
• A permanent self-exclusion request can be submitted at any time.
• If you feel you have a problem with betting, speak to our support team.
• Allowing anyone under the age of 18 to use Jili Games is strictly prohibited.

10Dispute Resolution & Contact

For any disputes regarding bet outcomes or account matters, contact the support team first. Most issues are typically resolved within 24 hours.

If the support team is unable to resolve your issue, you may escalate your complaint to the management team. All complaints are treated with equal importance. Jili Games' decision will be final — though it will always be made in accordance with these Terms and applicable laws.